Refund policy

Refund and Return Policy

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

To initiate a return, please contact us with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards

Downloadable or digital products

Sale or clearance items (unless faulty)

Perishable goods

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].

Faulty or Damaged Items

If you received a faulty or damaged item, please contact us within 7 days of delivery with photos of the damage so we can resolve the issue promptly.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error. Original shipping charges are non-refundable.

Contact Us

For any questions about your return or refund, please contact us at:

Website: www.prasadi.com.au