Terms of service

Terms and Conditions

Last updated: 5 October 2026

These terms apply to purchases from Prasadi Store through prasadi.com.au and use of our online store, hosted by Shopify. Please read them before ordering. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

1. Ordering and payment

Please provide accurate contact and order details, check your cart and selected collection or delivery method before payment, and use a payment method you are authorised to use. An automated order confirmation acknowledges receipt of your order. We will contact you promptly if we cannot supply an item or need to resolve an order issue. Any payment taken for goods we cannot supply will be refunded unless you agree to an alternative.

2. Prices and promotions

Prices are in Australian dollars. Applicable GST and any delivery charges are shown in the checkout total before payment. Promotions apply according to the conditions displayed with the offer. We will not increase the agreed price of an existing order without your consent. If a material pricing or listing error affects your order, we will explain it and offer you the choice of proceeding on corrected terms or cancelling the affected items for a refund.

3. Products, availability and substitutions

Product descriptions identify the quantity, pack size or weight being purchased. Fresh produce and meat can vary naturally in appearance. Images are illustrative and packaging may change, but goods must match their description and any express claims. We will seek your agreement before substituting a different product or changing an ordered quantity or price. If you do not agree, the affected item will be refunded. We do not charge extra for a weight variation without your consent.

4. Free store pickup

Free pickup is available for eligible online orders when offered at checkout. Collect from the location selected in your order. Our currently enabled pickup location is Prasadi Store, Shop 1, 2 & 9, 2 Hurricane Drive, Raby NSW 2566, Australia.

The current preparation estimate is 24 hours. Please wait for your ready-for-pickup notification before travelling and bring your order confirmation. Collection is during store opening hours. We will contact you about significant delays. If you cannot collect as arranged, please contact us so we can discuss safe storage and an alternative collection time. Uncollected orders are not automatically forfeited under these terms.

5. Delivery, where offered

Delivery is available only where shown at checkout. Available areas, charges and estimated times are displayed before payment. Please provide an accurate delivery address and any necessary access instructions. We will work with you to resolve missing, damaged or delayed deliveries. These terms do not remove our responsibility to supply your order or any remedies available under consumer law.

6. Fresh food, storage and allergens

Follow the storage, preparation and use-by instructions on each product. Arrange prompt collection of perishable orders and appropriate transport and storage after collection. Check ingredient labels and allergen information before use, and contact us before ordering if you need clarification about a product. We do not promise that products are free of an allergen unless expressly stated for that product. This section does not limit your rights where food is unsafe, faulty, incorrectly described or otherwise fails a consumer guarantee.

7. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the request can be accommodated, depending on preparation and fulfilment progress. We will explain any proposed arrangement before you agree to it. This does not limit your right to cancel or receive a remedy under applicable consumer law.

8. Returns, refunds and consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Please contact us about damaged, unsafe, incorrect or otherwise faulty goods with your order details and, where practical, photographs or other information that helps us assess the issue. For fresh food, prompt contact helps us investigate; it is not a fixed deadline that removes your statutory rights. Do not consume food you believe is unsafe. We will advise you on appropriate next steps, including any return arrangements.

For a change of mind, please contact us to discuss whether a return or cancellation is possible. This section does not create an automatic change-of-mind return entitlement. Consumer guarantees apply to sale items, opened products and perishable goods where applicable. We do not require customers to accept store credit instead of a refund to which they are legally entitled.

9. Accounts and authorised collection

You may use the checkout options offered on our website. If you create an account, keep your details accurate and your password secure. Please tell us if another person will collect your order; they should bring the order confirmation so we can verify the collection.

10. Ownership and care of goods

Ownership passes once goods have been paid for and handed over to you or your authorised recipient. After handover, please take reasonable care of the goods, including keeping chilled and frozen food at appropriate temperatures. This does not transfer responsibility for a defect or problem that existed before handover or affect consumer guarantees.

11. Website use and privacy

Do not use this website unlawfully, submit fraudulent orders, interfere with its operation or access another person's account without permission. Keep any account login details secure and notify us of suspected unauthorised use. Our Privacy Policy explains how personal information is handled.

12. Responsibility and resolving problems

We remain responsible for our obligations under applicable law. These terms do not exclude liability for negligence, misleading conduct or a breach of consumer guarantees where that liability cannot lawfully be excluded. Please contact us first about any concern so we can try to resolve it fairly. You may also seek assistance from NSW Fair Trading or exercise other rights available to you.

13. Changes and applicable law

We may update these terms for future purchases by publishing a revised version and date. Changes do not retrospectively alter an existing order without your agreement. These terms are governed by the laws of New South Wales and Australia, without limiting mandatory rights or your ability to bring a claim in another court or tribunal with jurisdiction. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.

14. Contact

Prasadi Store

Shop 1, 2 & 9, 2 Hurricane Drive, Raby NSW 2566, Australia

Email: prasadistores@gmail.com

Phone: +61 492 270 501